Video damaged while copying to a computer

The video played on the card or the phone; after copying it to the computer it does not open.

Why does it happen?

  • The cable or the card was removed before the copy finished.
  • The card or the stick has areas that cannot be read.
  • The file came down incomplete from a cloud or a messaging app.

What to do

  • If the original is still on the card or the phone, do not delete it; copy it again from there.
  • If you use an SD card, set its write protection (WP) switch and keep it.
  • If the new copy does not open either, upload it to our site.
  • If the card or the stick cannot be read, bring it to our lab or send its image over the internet.

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