Canon or Nikon camera video does not open

Short answer: if the camera switched off while recording, the battery died or the card was taken out, the MOV / MP4 file does not open. We repair videos of Canon EOS, PowerShot and Nikon cameras; most of the time no sample video is needed.

Why?

  • The battery died while recording.
  • The card was full or slow; the camera stopped the recording.
  • The card was taken out while recording, or the camera fell.

Do this now

  • Switch the camera off and take the card out.
  • If you use an SD card, set its write protection (WP) switch and keep it.
  • Upload the original file to our site.

Sample video

  • If needed, we ask for a short video made with the same camera, the same resolution and frame rate.
  • It has to be straight from the camera, not converted.

Do not

  • Do not format the card in the camera.
  • If the camera offers a repair when the card goes back in, say no; the broken file can be deleted. Copy the card first.

Questions

Sound but no picture, or the other way round. We repair these too; the result page shows the length of picture and sound.

The camera opened a new file and the old one is gone. If nothing was recorded on the card since, the old file may still be on it; bring the card to our lab.

Upload your video

Call us