"moov atom not found" error

The video does not open and says "moov atom not found". This means the file was not finished.

Why does it happen?

  • The battery died or the device switched off while recording.
  • The card was removed too early.
  • The app closed while recording.
  • A copy stopped half way.

What to do

  • If you use an SD card, set its write protection (WP) switch and keep it.
  • Do not format the card.
  • Do not try other repair programs on the original file.
  • Upload the original file to our site.
  • Keep a working video from the same device. We may ask for it.

Upload your video

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