MOV file will not open

A MOV video you shot with an iPhone, a photo camera or a camcorder does not open.

Why does it happen?

  • The device switched off or the storage filled up while recording.
  • A copy stopped half way.
  • Some computers cannot open iPhone videos (HEVC); the file may not be damaged.

What to do

  • If you use an SD card, set its write protection (WP) switch and keep it.
  • If the camera offers a repair when the card goes back in, say no; the broken file can be deleted. Copy the card first.
  • Do not try other repair programs on the original file.
  • Upload the original MOV file to our site. We check whether it is damaged.
  • If the file is fine but your player cannot open it, click "Make a compatible copy".

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