MP4 file is damaged or will not open
Your MP4 video does not open, shows an error or a black screen.
Why does it happen?
- The device switched off or the battery died while recording.
- The card was removed too early.
- A copy or a download stopped half way.
- The card has areas that cannot be read.
What to do
- If you use an SD card, set its write protection (WP) switch and keep it.
- Do not format the card or record on it.
- Do not try other repair programs on the original file.
- Upload the original file to our site.
What happens next
- Your file is checked and repaired automatically.
- You watch a short preview before you download.
- If the automatic repair does not work, you can ask our expert.