Video cut off when the battery died

The camera or phone switched off while recording. The video does not open.

What happened?

  • The device could not finish the recording; the file was left unfinished.

What to do

  • If you use an SD card, set its write protection (WP) switch and keep it.
  • Do not format the card or record on it.
  • If the camera offers a repair when the card goes back in, say no; the broken file can be deleted. Copy the card first.
  • Upload the original file to our site.

What comes back?

  • The part recorded before the cut can come back.
  • The last second or two is often lost.

Upload your video

Call us