USB stick or memory card is not recognised

The computer does not see the stick, asks to format it or shows no files.

What to do

  • Do not click "Format".
  • If you use an SD card, set its write protection (WP) switch and keep it.
  • Do not keep trying it in other computers or card readers.
  • Do not copy anything onto it.

Our lab

  • Bring the stick or the card to our lab.
  • Or, with a code from our lab, send a read-only image of it over the internet; the stick stays with you.
  • We repair the videos we find and hand them to you.

Upload your video

Call us