Video shows 0 seconds

The file is large but its length shows 00:00 and it does not play.

What happened?

  • The recording did not finish properly; the picture is in the file but the player cannot find it.

What to do

  • If you use an SD card, set its write protection (WP) switch and keep it.
  • Do not format the card.
  • Do not try other repair programs on the original file.
  • Upload the original file to our site.

Good to know

  • The file shows 0 bytes. This file holds no picture. But the picture may still be on the card; bring the card to our lab.
  • Why are the last seconds missing? Picture that was not written to the card when the power went is not on it; that part cannot come back.

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